Generate a HAR file
A HTTP Archive (HAR) records all web browser requests including the request and response headers, the body content, and the page load time.
A HAR file can include sensitive details such as passwords, payment information, and private keys.
You can remove sensitive information from your HAR file by:
- Using a
- Manually removing sensitive information.
Some browsers either require a browser extension or cannot generate a HAR. When installing a browser extension, follow the instructions from the extension provider.
Previous consideration
In order to generate this HAR file you will have to disconnect from internet temporarily. For this, please disconnect from the Captive Portal network where Aiwifi is configured. Follow the steps below.
In Chrome
1. In a browser page, right-click anywhere and select Inspect Element.
2. The developer tools either appear at the bottom or left side of the browser. Click the Network tab.
3. Check Preserve log.
4. Click record.
5. Connect to the WiFi network with Aiwifi configured. It should open the captive portal automatically, in either case, do not use that window. You will use the browser we opened in step 2. of this guide.
6. Type http://yahoo.com on the browser in order to get redirected to the captive portal automatically on this window. Click on the "connect" button on the captive portal.
7. Once the issue is experienced, right click on any of the items within the Network tab and select Save all as HAR with Content.
6. Attach the HAR file to your support ticket.
In Firefox
1. From the application menu, select Tools > Web Developer > Network or press Ctrl+Shift+I (Windows/Linux) or Cmd+Option+I (OS X).
2. Browse to the URL that causes issues.
3. Connect to the WiFi network with Aiwifi configured. It should open the captive portal automatically, in either case, do not use that window. You will use the browser we opened in step 2. of this guide.
4. Type http://yahoo.com on the browser in order to get redirected to the captive portal automatically on this window. Click on the "connect" button on the captive portal.
5. After duplicating the issue, right-click and choose Save All As HAR.
In Microsoft Edge
1. Navigate to Developer tools (use F12 as a shortcut) and select the Network tab.
2. Browse to the URL that causes issues.
3. Connect to the WiFi network with Aiwifi configured. It should open the captive portal automatically, in either case, do not use that window. You will use the browser we opened in step 2. of this guide.
4. Type http://yahoo.com on the browser in order to get redirected to the captive portal automatically on this window. Click on the "connect" button on the captive portal.
5. After duplicating the issue, click on Export as HAR followed by Save As….
In Safari
1. In Safari, ensure a Develop menu appears at the top of the browser window. Otherwise, go to Safari > Preferences > Advanced and select Show Develop Menu in menu bar
2. Navigate to Develop > Show Web Inspector.
3. Browse to the URL that causes issues.
4. Connect to the WiFi network with Aiwifi configured. It should open the captive portal automatically, in either case, do not use that window. You will use the browser we opened in step 2. of this guide.
5. Type http://yahoo.com on the browser in order to get redirected to the captive portal automatically on this window. Click on the "connect" button on the captive portal.
6. Ctrl + click on a resource within Web Inspector and click Export HAR.